Privacy Policy

1. Scope & Regulatory Framework

Aventris handles personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy applies to all website visitors, account holders, and customers.

2. Information We Collect

We collect only information necessary for operating an online research materials and analytical supply platform, including:

• Account information: Name, email address, login credentials (stored in encrypted form).
• Order information: Billing name, billing address, order references, payment confirmations.
• Technical data: IP address, device and browser type, basic interaction logs.
• Communications: Messages or emails sent to our support channels.

Aventris does not collect health data, medical information, biometric data, or special category personal information.

3. Lawful Use of Information

Personal information is used strictly for legitimate operational purposes, including:

• Creating and administering customer accounts.
• Processing and verifying research supply orders.
• Providing transactional communications and order updates.
• Maintaining platform security, integrity, and fraud prevention.
• Meeting accounting, taxation, and regulatory obligations.

Aventris does not sell, rent, or trade personal information, and does not use personal data for advertising or profiling purposes.

4. Payments & Financial Data

• Payments are made via secure banking channels such as PayID or direct bank transfer.
• Aventris does not process, store, or transmit credit or debit card information.
• We receive only payment confirmation details required to reconcile orders.

Financial institutions operate independently under their own privacy and security obligations.

5. Cookies & Limited Analytics

Aventris uses cookies strictly necessary for core website functionality, such as account authentication and shopping cart persistence.

Basic analytics may be used to understand aggregate traffic and site performance. Aventris does not use advertising cookies, behavioural profiling, cross-site tracking, or third-party marketing analytics.

6. Data Retention

• Order and financial records are retained for 5–7 years as required by law.
• User accounts may be deleted upon verified request, subject to legal retention obligations.
• Security and access logs are retained for limited periods for audit and protection purposes.

7. Data Security

Aventris implements reasonable technical and organisational safeguards to protect personal information against loss, misuse, unauthorised access, or disclosure.

In the event of a data security incident, Aventris will comply with applicable notification obligations under Australian law.

8. Disclosure to Third Parties

Information may be disclosed only where strictly necessary, including to:

• Financial institutions for payment confirmation.
• Professional advisers, auditors, or regulators where legally required.
• IT and security service providers for infrastructure protection.

No other disclosure or sharing of personal information occurs.

9. International Data Storage

Encrypted backups or infrastructure services may be hosted on servers located outside Australia. Where this occurs, Aventris takes reasonable steps to ensure equivalent privacy and security protections consistent with the Australian Privacy Principles.

10. Your Rights

Subject to applicable law, you may request:

• Access to personal information held about you.
• Correction of inaccurate or outdated information.
• Deletion of personal data where legally permissible.
• Restriction of certain processing activities.

Requests may require identity verification to protect account security.

11. Policy Updates

This Privacy Policy may be updated from time to time to reflect operational, legal, or regulatory changes. The current version will always be available on this page with the updated revision date.

12. Contact

For privacy-related enquiries, contact:

[email protected]